Returns & Exchanges

Due to the seasonal nature of our subscription service and the deep discounts provided, Walmart Beauty Box items are generally non-refundable and cannot be returned for a cash refund. However, if your box arrives damaged or is missing items, we are committed to making it right through a replacement process.

Return Process

• 1.
  Inspect Your Box

  Upon delivery, carefully check your seasonal beauty box for any signs of shipping damage or missing products from your curated selection.

• 2.
  Contact Support

  If an issue is found, email our customer care team within 30 days of the ship date with your order number and a photo of the damaged items.

• 3.
  Verification Process

  Our team will review your claim and verify the inventory status to determine if a full box replacement or individual item credit is appropriate.

• 4.
  Receive Replacement

  Once approved, a replacement box or item will be shipped to your registered address at no additional cost to you.